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Customer Service & Support

Contact Us!
At Transformerland, we have been in business since 1997. We sincerely believe going the extra mile for our customers is an essential part of our being. We are a small outfit of avid toy fans, so every issue gets the direct attention of the people who prepare, pack, and send your order.

If you need help with an order, have a question, or would like to sell toys, please contact us!

Social Networks

( Facebook and Twitter )

You know we are popular for our huge selection, favorable pricing, accurate descriptions, and unmatched reputation, but did you know we put up new arrivals weekly? How many great deals have passed you by? Don't miss out! Follow us on Facebook and Twitter and be first in line! Also, tell us how we're doing and share your favorite toy moments.

     

Contact Info

( Live Chat )

Skype: transformerland


( E-Mail )

orders@transformerland.com -- order specific questions

offers@transformerland.com -- sell your toys to TFL

customersupport@transformerland.com -- all other inquiries

ordering info and other questions related to the store and buying: orders@transformerland.com (or you can try our shopping cart)
sell or trade something: offers@transformerland.com
linking questions, please find us on facebook, twitter, or IM.
If you have a question about an item sale, please check our Store FAQ before submitting an email!


Ordering and Payment Instructions

(Ordering)

Either use our shopping cart system, or simply send an email to orders@transformerland.com containing the following information and we will reply with your invoice:

1. A list (including prices) of what you want to order from our site
2. Your payment option (see choices below)
3. The country where you want your order shipped

(References)

Ease your fears, tons of references available upon request. We want you to be happy with your orders, so we guarantee your purchases with purchase-price refunds if you are not satisfied!

(Terms and Conditions)

NOTE TO INTERNATIONAL (NON-US) CUSTOMERS:
Some countries have a very high customs fee that can run over 50% of the cost of your order. Please take this fact into account when you are deciding whether you want insurance. If the package is insured, the full value will be declared, and your customs department will charge you a fee based on that amount. Other options are to have your order sent registered or certified.
NOTE TO ALL CUSTOMERS:
We are not responsible for lost or damaged UNINSURED packages

(Payments Methods)

Money order/Cashier's Check/Bank Draft in US funds
Check--subject to a 2 week clearing period
Paypal (now international)