We value your privacy; however, we must gather certain personal information to provide the services we offer. The information we gather is not shared with third parties for the purpose of advertising or any reason other than completing the delivery of goods or services to you. The data we collect to complete goods and services may include any number of the following:
Other services provided by us include a website forum, which must store a registrant's e-mail address, and a mailing list which users may apply to by submitting an e-mail address to which they agree to receive our marketing e-mail. We never share your e-mail address to other marketers. These services may be discontinued by the user at any time by replying or sending a message to [email protected] and requesting to be removed from the mailing list.
Our website does not store electronic payment information in the form of credit card numbers. All credit card transactions are processed by PayPal, and are not transmitted to our website. When we are purchasing items or materials from you, we must collect and store the payment method and relevant physical or digital address to which you want your payment to be sent.
The privacy of children under the age of 13 must be protected and maintained. To this end, we do not collect or store the personal information of those users known to Transformerland to be under the age of 13. Our site is not designed or structured to attract or select for users under the age of 13, and our products and services are intended for the exclusive use or consumption of people of age 13 and over.
When you use any Transformerland web page, or send e-mails, text/SMS messages, data entered into website forms, or other communications from your digital device to us, you are communicating with us electronically, and consent to receive communications from us electronically, such as e-mails, texts, or messages sent through other third party platforms. You may retain copies of these communications for your records. You agree that all agreements or other communications that we transmit to you electronically satisfy any legal requirement that such communications be in writing. We do not share the contents of your communications to us with any other parties.
The Transformerland website, services, materials and communications may be accessed or available, from countries outside the United States of America. This does not imply that all of our website content, services, materials, and communications are available outside the United States. If you access or purchase our services or materials from outside the United States, you are solely responsible for compliance with all applicable laws and regulations local to you.
All content of Transformerland and its services, including but not limited to text, images, software, code, digital audio or video, logos, icons, or any aggregate or compilation of these, is the property of Transformer Land, Inc. or its suppliers or partners, and protected by United States and international copyright laws, and is subject to our License for Use.
If you believe that your copyrighted material has been copied in a way that constitutes copyright infringement, please submit a notification of your claim in writing. We respond quickly to any claims or concerns about potential copyright infringement.
Please submit the following information:
Transformer Land, Inc.
9724 NW 59th Place
Gainesville, FL 32653
Most general store policy questions are answered in our Transformerland Store FAQ. The below policy informs and governs our store business practices.
Transformerland.com sells pre-owned, "used", collectible items. These items are sold individually on an AS-IS basis. We try to describe defects, wear, and the general condition of each item we sell, but this work is done in large volume by hand. We do not warrant or guarantee the condition or function of any item in our inventory, including factory-sealed "unused" items, as we have no control over the quality of these items' manufacture without un-sealing the original packaging. We are not responsible for damage or loss caused by your (the customer's) use or mis-use of any item purchased from us. We do not guarantee that items will achieve any "grade" if sent to an independent toy grading service.
We DO guarantee the authenticity of the items' manufacture as stated in the listing description, including the general vintage of the items' original branded release, and all licensed re-issues of items are described as such.
We strive to meet or exceed your expectations, so please contact us if you believe we have made an error or oversight in listing an item you have purchased, and we will work to rectify the situation at our discretion to ensure your satisfaction and continued patronage.
Payment for your order is expected within 7 days, and immediate payment for your item sub-total is preferred. If you are paying with a non-digital method that may take additional time to arrive, please alert us as to the intended payment method and estimated time of arrival. Orders for which payment has not been received in whole or in part after 7 days (or when we are not notified of an intended slower payment) are subject to immediate cancellation, at our discretion, and without additional notice.
Our checkout allows you to select to pay for item shipping at a later date. Upon placing an order including the "COMBINE" shipping option, your orders will NOT be shipped until you pay your stacked shipping or contact us to indicate that you want your accumulated orders to ship.
If your oldest order is 180 days old, we will notify you by email that the item shipping must be paid. If you do not pay for shipping or respond to this email within 7 days, we reserve the right to ship all items held by your account to the address given when the order was placed. In this case, we will REMOVE ITEMS from your order(s), at our discretion, until the value of removed items meets or exceeds any unpaid cost of shipping the remainder of your orders to you. Items removed from a shipment to cover unpaid shipping costs are forfeit to Transformerland. If we are unable to obtain your response to expired held orders, we may also disallow your use of the "COMBINE" shipping option in the future, at our discretion.
If you want or need to cancel items whose sub-total has been paid, within 7 days of placing the order, we will refund your payment (minus any non-refundable PayPal or processing fees, at our discretion). Items cancelled more than 7 days after the order was placed will be subject to a 20% restocking fee withheld from the payment refund. Abuse of item or order cancellation will result in us disallowing your use of the "COMBINE" shipping option in the future, at our discretion.
Availability for purchase of an item in our inventory is subject to a large number of factors, and cannot be guaranteed. If an item you purchase is for some reason unavailable, we will contact you by email to alert you and offer to either fully refund the unavailable item's cost, or offer a comparable replacement item subject to your satisfaction with the proposed replacement, or substitute a different item of comparable retail price, at your preference.